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Our Business Values

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At The Car Loan Warehouse, we’re completely committed to taking care of our customers. Regulated by the FCA, we follow their principle of Treating Customers Fairly – whatever their circumstances. When it comes to securing car finance, we understand that no two customers’ circumstances are the same – and that’s why we have a range of flexible deals available.

 

Whether you’re in need of a family car fast, looking for the funds for a new Fiat or struggling to secure finance because a poor credit history is holding you back, we understand that every customer is different – and we’ll do our best to get you back on the road as soon as possible.

Our commitment to responsible lending

The Car Loan Warehouse Limited is regulated by the Financial Conduct Authority and our FCA Firm Reference Number is 662397. We’re committed to responsible lending, ensuring our customers get the best possible finance deal without compromising their financial situation. This includes taking responsibility for the amount of finance we offer you, as well as ensuring you can afford the repayments.

We aim to:

  • Ensure our customers can be confident that they are dealing with a company where the treatment of customers is central to our company culture
  • Offer a wide variety of products designed to meet the needs of identified consumer groups/types and targeted accordingly
  • Provide clear information to our customers and keep them appropriately informed before and during the whole process of arranging the loan
  • Give advice that’s suitable and takes account of each customer’s personal circumstances
  • Supply products that perform as we have led customers to expect, ensuring that the associated service is of an acceptable standard
  • Provide first-class customer service without fail

All of our advisors have successfully completed their Special Automotive Finance (SAF) tests, as set out by the Finance and Leasing Association (FLA), and follow the FLA Lending Code. This code highlights standards of good practice for the finance industry, and provides our customers with the reassurance that they are dealing with a reputable and reliable organisation.

 

Treating our customers fairly

At The Car Loan Warehouse, customer service comes first – and that’s why we’re committed to responsible lending and treating our customers fairly.

Above all, we’re interested in the customer journey and making yours as seamless and satisfying as possible – with our 5-star checks being just one part of this commitment to unwavering expert support. We’ll stay in contact with you throughout the life of your vehicle, and make sure you’re getting the highest standard of service at every stage of the process.

  • Car finance made easy car finance can be confusing if you don’t understand the finer details of the different deals and repayment structures – but that’s where we can help. Speaking to one of our fully trained advisors means you’ll be supported every step of the way, being guided through the best options available to you and given the opportunity to ask questions as you go
  • Bad credit car finance – finding a suitable car finance deal when you have a less than perfect credit score can be frustrating, as your options may be significantly limited. At The Car Loan Warehouse, we don’t think a poor credit history should hold you back – so whether it’s CCJs or a series of late payments affecting your credit rating, we can help

Get in touch

If you have any questions, you can contact us in the following ways:

By email: info@thecarloanwarehouse.com

By phone: 0800 066 2888

By post:

The Car Loan Warehouse
Technology House
Station Road
Alton
Hampshire
GU34 2PZ

 

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